Support Engineer

Job Responsibilities:

• This job is strictly shift-based, designed to support the US customer hardware and software infrastructure in working order 24/7 from the Support center in Kiev office of SysIQ
• Timely acknowledge and resolve customer incidents, communicate with and service the external company users
• Review, analyze, and determine of types of resolution or escalation paths for the incidents / cases
• Properly escalate incidents to the appropriate level of technical service support team members
• Perform activities, prescribed in the knowledge base, on the known error situations, in order to restore user services in shortest time possible 
• Communicate with other support team members and developers in order to track and resolve current issues
• Report on the work performed to the team supervisor
• Work / shift schedule: 1 week day shift, 1 week off, 1 week night shift, 1 week off (daily shift duration is 12 hours)

Candidate Requirements:

• Unix-based systems administration skills
• Shell scripting is a strong plus
• Network administration skills
• Relational database & SQL knowledge
• Experience with Solaris, Linux, Windows OS
• Oracle installation and configuration skills
• Experience in Tomcat or other application server installation/configuration
• Basic HTML, JavaScript, XML, Perl knowledge
• English language at upper intermediate level

SysIQ Offer:

• Very competitive compensation package from an US-based company
• Unique expertise in globally expanding and promising ecommerce field
• Experience with exciting high transaction volume projects going live and used by millions of shoppers worldwide
• Continuous supply of tough tasks to sink your teeth into leading solutions that you can be proud of
• Extensive training and certification programs
• Helpful and engaging team environment open for professional growth
• Staff augmentation programs, flexible work hours
• 100% paid vacation and sick leave
• Comprehensive insurance package for employees and their family members
• Top-notch office space and world-class work conditions
• Unlimited espresso supply

Please, send your CV and feel free to contact us at jobs@sysiq.com