Administration and Management

Once you have invested in an enterprise level ecommerce solution, you develop an affinity for the advanced feature set, find yourself with more usable data, and do more good things for business. Eventually, you may experience an overwhelming temptation to push your site’s performance and capacity levels into the red zone, and risking customer satisfaction with poor site performance for the sake of pushing growth expenditures to the next quarter.

These are risks SysIQ can help you avoid, while limiting your exposure to unnecessary costs. Starting with the proper configuration of the devices, we’ll be there around the clock to analyze and identify potential issues, introduce and integrate new technologies into your existing data center environment, with no delayed effects on your current operations. We will perform regular audits and ensure that everything is backed up on a reliable schedule. With SysIQ’s maintenance plan, you’ll have the peace of mind.

From a precise tuning of application servers to virtual hosts, SysIQ is ready to respond to your changing requirements, update your solution and optimize your processes any time of day. Take a look at some of the things we do to take good care of your ecommerce applications:

• Creating virtual hosts and other web services
• Reinstalling or upgrading operating systems
• Migrating data and applications
• Rotating log files
• Providing emergency reinstallations
• Adding domains
• Applying patches
• Managing password protection
• Providing server module support
• Adding or deleting users
• Administering mail forwards and auto-responders

We create clusters of physical or virtual hosts to deploy solutions without downtime, run failovers fast and increase operational performance, all by carefully distributing loads between servers. One of our IR 500 clients, Action Village, now enjoys seamless functioning managed by four virtual machines, which perform better than the eight physical devices they’d used previously. A further value to our precisely tuned configuration is its cost effectiveness; our solutions never consume more than the exact capacity and processing power they need at that moment.

We keep a close eye on your performance and capacity levels to make your solution perform at its best, while keeping resource usage evenly balanced.

• CPU utilization
• Interface utilization
• Disk utilization
• Swap load
• Memory utilization
• Port and interface packet information (traffic IN and traffic OUT)
• Dropped packets or errors

SysIQ delivers complete ecommerce support services, twenty-four hours a day, seven days a week, throughout the year, monitoring software, hardware and connectivity. We provide Fully Integrated Alarms, Performance, and SLA Monitoring Solutions, along with SysIQ's Service Level Management platform to make sure everything works fine and our clients are happy with the cost effective service. With the documentation and escalation processes perfected, you are in complete control of the situation at all times through SysIQ Customer Portal, knowing that a particular issue is taken care of within minutes after it occurs. SysIQ guarantees our support specialists will react to an event within 15 minutes regardless of the load at that time. We use several monitoring systems that are each optimized to monitor solutions on different platforms, watching overall performance, operability and errors from our Data Center, Support Center and the ‘outer rim’ which in particular allows us to see how our hosts are doing. SysIQ's tiered support plan is all you need to free up your internal resources from the day-to-day maintenance and monitoring routine and focus on the business growth.

Why SysIQ Ecommerce Managed Services

• SysIQ's infrastructure is designed to deliver 100% server uptime, and we guarantee 99.99% of it
• 24/7/365 hardware, network, application, and database monitoring
• Critical support from a 24/7 team that knows your business and technology
• Remote application management and maintenance if you opt to host solutions within your existing infrastructure
• Patch management, fixes, and updates
• System performance and capacity management
• Daily backups of your application’s file system and database
• Change management for prompt, accurate, and documented system changes
• Dedicated Customer Relationship Manager to provide you with the highest level of service